Hello, Paula. The package has arrived. Reviews from Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance, management, job security, and more. We again apologize for all the delivery delays on behalf of our carrier partner, and appreciate your patience throughout. Terrible place. Does not ship to AK/HI/Canada/Puerto Rico. Such handles are critical when serviing a heavy roast, so you don't drop the board the last inch or so onto the table. Could you please provide your order number so that we can assist you further? Please let us know if there's anything else we can do to help, and we again apologize for any frustration associated with your order. So exciting. I called customer support and emailed them but couldn't reach anyone. Is there a Personalization Mall coupon code for new customers? Personalization Mall Overview. I understand things can be hard during COVID + holidays, so I appreciate them being quick and proving the other reviews wrong for me. Beautiful . This is a sham, the company is charging extra shipping fees and shipping regular delivery...never again. Hey, BJH. Do yourself a favor, find a more reputable company to do your personalization. According to the tracking number for USPS and pitney bowes, the website states....."Arrived Shipping Partner Facility, USPS Awaiting Item" since 12/4/20. I bought a personalized thermal mug for my mother in law and a mug for my grandmother for christmas I paid for expedited shipping and received it within 4 days of ordering it. I trusted PM with my Christmas order because they are a part of such great companies like 1-800-Flowers, Harry & David, and the Popcorn Factory. This fragile item was barely wrapped in any packaging material, of course it was going to break! Impressive!!! Thanks for your patience, Chuck. I placed an order on December 1st. Ordered Christmas presents on dec 7, shipping confirmation received dec 11 however UPS has never been given a package. I'm going to forward your order details and comments to our customer service management team immediately so that they can review further. The overall rating of the company is 2.2 and consumers are mostly dissatisfied.. Hey, Courtney. I payed more for shipping then my order. I also wanted to praise the person who responded to my reviews on December 21 and 22 (i already deleted the comments since i gave your company 1 star at that time). Their response was "It probably got lost in transit. I guess that will be ruined now. I will forward your order details and comments to our customer service management team so that they can review this. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. Then December 7, 8, 9, 10 and so on. They will reach out directly if necessary. If there is anything else we can do to help please let us know. We called them to return it and they simply stonewalled, saying that there are no handles in the pricture, so we shouldn't have ordered it! They will reach out directly if necessary. I placed my order on Nov 28th & still have not rec'd it. Will never order from them again. Share your voice on ResellerRatings.com PMall remade everything and express shipped it with FedEx to make sure it all got here in time for Christmas. Ordered christmas gifts 2 weeks ago dont have them either. He let me know that he thought my orders had been lost by carriers, so he entered the replacement for me. I will forward your order details and concerns to our customer service management team immediately so they can review. Personalization Mall Overview Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews. I sent an email and again have not heard anything regarding my order. Personalization Mall Free Shipping Canada September 2020. It is now 12/23/20 and I have yet to have my order or a simple response from my emails. Join the 470 people who’ve already reviewed Personalization Mall. I want to make people aware of the bad reviews this company holds based on these exact matters. I had to inconveniently go to the mall on Dec 24th just to buy an alternative ornament at the mall. Their shipment is bad to Canadian orders. We appreciate your reaching out and providing your feedback. Thanks for your continued patience, Betty. Today is December 22nd and my order still not here. Personalization Mall is a top merchant due to its average rating of 4.5 stars or higher based on a minimum of 400 ratings. Thats person forwarded my message to the customer care team.On December 21 evening, i got an email from Jeff Chun. Much MORE THAN BEFORE!!) Join the 470 people who’ve already reviewed Personalization Mall. #1 star - The shipment time travel claims to be still in the facility. | Read 301-320 Reviews out of 407 We apologize for the confusion here, as well as the delivery delays on behalf of our carrier partner. I hate to even give them 1 star!! I will forward your order details and comments to our customer service management team immediately for review. I agree with the other reviewers that have written something. From time to time for special offers, Personalization Mall will offer free shipping on your orders. Still no help in tracking the package or them showing any concern at all. THIS WAS TO BE A XMAS GIFT. I have just sent another email but from the looks of the reviews....I highly doubt they will return the email. It arrived in New Jersey December 8th. I ordered two gifts off of here for my parents (the customizable heart plaques), and then read reviews and I was honestly kind of nervous after doing so. NEW. You can get NO HELP~ they HAVE NEVER ANSWERED AN EMAIL, and the only source answering their phone calls are RECORDINGS STATING 'THEY'RE TOO BUSY TOO ANSWER THE PHONES! Browse our selection of the top rated Christmas gifts. No balance or credit carries over. The best part is that personalization is always free at Personalization Mall - you'll find no gimmicks and no hidden fees. | Read 41-60 Reviews out of 489 My gift location? No one to pick up phone and wont reply to emails. It has been sitting in Atlanta USPS since Dec 8th and I have emailed you about 8 times on this problem the past two weeks and order ##615718179 which I ordered on 12/12. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 84 reviews. YOUR PRODUCTION TEAMS are doing great!! Your experience can help others make better choices. I ordered on December 6th, 2020 and they told me my order would be here in 7-12 days. I was able to check status on my order. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. No returns unless defective. Emailed the company the night it came, no response. Happy holidays, Alicia. They refuse to help you. I tried contacting the company and have never received a response. Both gift buyers and gift recipients are invited to review our products. Horrible customer service - I ordered a Christmas present on 11/30 and I still haven’t recieved it 3 days until Christmas and I keep getting the runaround with no tracking updates. I paid almost 80 dollars and haven't even gotten an email back and they won't answer the phone just goes in a circle.614916086. ... All reviews are from people who have redeemed deals with this merchant. Can you please provide your order number so that we can assist you further? Thanks for your continued patience, JT. Same things I am reading happened to me....my item arrived broken last Saturday, 12/19. They will reach out directly if necessary. No one is responding. We appreciate your continued patience, Linda. Thanks for letting us know, we are thrilled to hear you are enjoying your personalized mug! I was able to check status on my order. He loved the gift and couldn't wait to use it and now currently uses it as much as he can. Shop for personalization mall at Bed Bath and Beyond Canada. Personalization Mall has a consumer rating of 1.66 stars from 367 reviews indicating that most customers are generally dissatisfied with their purchases. This company has the worst customer service available. I have been on hold for 30 minutes, still no answer. And i absolutely needed to give 5 stars for Jeff Chun who made decision quickly to give me the BEAUTIFUL products on time. Your experience can help others make better choices. Hey, Breanna. Reply from Personalization Mall As an online retailer, every change, addition, edit, and viewing of an order creates a digital path that cannot be erased or canceled. On December 21, i went to this website and wrote some reviews, then someone replied to my message on this website. My order has been “in transit” since 12/12/20, it is now 12/23/20 with no response to my emails, forget about reaching PM it’s just a recording. I would’ve ordered somewhere different if I knew ordering on December 6th meant it wouldn’t be here by Christmas. This is ridiculous. Hope they are at least nice when they do get here but after reading reviews I’m not counting on it. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 68 reviews.. Personalization Mall ranks 24 of 198 in Events category. This is not the first time I’ve ordered from Personalization Mall and everything has been great. I'm so excited to gift these items. Do not buy anything from this site it’s a total rip off and no customer service at all. Emailed them and got no response. Does not ship to PO boxes. Just that response let me further no they could care less about the meaning behind this purchase. Shop now!. I am now requesting a refund and filing a complaint with the BBB. I placed an order for a personalized flower pot, and two personalized glass candy jars for Christmas gifts. It looks like we were able to connect today and resolve your issue to your satisfaction. After putting my review on this site, I got a response from Personalized Mall. All reviews contain valuable insight for our shoppers! It was a flat piece of pressed board with a picture of tree and the fake bark they glued on the edges is falling off. Hello, Dara. This collection is filled with personalized tree ornaments and welcoming doormats that will remind the whole family that Christmas is near. Read real customer ratings and reviews or write your own. I will not be doing business with this company again. I am in New York! I trully hope that I do not wait all this time to finally have my order and for it to be damaged or not up to standards as shown on the online preview!! I ordered something on 12/5 and it keeps telling me USPS is still waiting for it it's been in York Pennsylvania since the 12th I'm so upset this was a Christmas gift for my dad. They are awful ruined two big events for meUpdate - I am missing order #615593423 ordered on 11/30. I was promised my items for December 1st. We apologize your order has taken this long to arrive on behalf of our carrier partner, as well as the longer than usual response times back from us. Personalization Mall is a top merchant due to its average rating of 4.5 stars or higher based on a minimum of 400 ratings. Horrible company buyer beware. *** just some suggestions for this company. Just like everyone else I paid $30 in shipping to have my gift here by Christmas. Ordered on the 12th and was told it would arrive in 7 business days. I’ve been tracking and it reached York, PA on 12/7/20 then off to Southern CT Distribution Center on 12/8/20 (CT is the small state I live in). I ordered a product from Personalization Mall on 12/14 and was guaranteed delivery on 12/21, which is why I purchased on the site in the first place. Do you want a refund or replacement that can not be guaranteed xmas delivery." Does not ship to PO boxes. Fortunately, I had another gift to give my son so he would at least get one gift for Christmas. We realize how frustrating and confusing this must be, but given your order has had recent tracking updates as of yesterday 12/21, we do still anticipate this to arrive on time. Only the latest review will count in the company's TrustScore. I had to take the initiative and reach out to them to request some assistance on locating my package. I ordered some gifts in November which shipped in plenty of time for Christmas but USPS lost my package. Shipping not included. However, i used the tracking numbers to check and noticed that THE ITEMS NEVER MOVED! So, my item has not moved since 12/4/20?? They are great quality!! Whether you’re shopping for your family or friends, these gifts are sure to please. I gonna tell you all details what happened...Nov 29, i ordered some items from this company. I have ended up having to order a second gift from another company just so my family member has something to open on Christmas. They absolutely do not respond to emails. Never again will I consider making a purchase from this company. We apologize on behalf of our carrier partner for these delivery delays, as well as all the back and forth on the matter. I made my Christmas gift purchase 3 weeks ago. It all arrived yesterday and the quality was just amazing. !AS FOR YOUR COMMENT TO ME RE: MY ABOVE REVIEWJUST HOW AM I SUPPOSED TO REPLY TO YOUR COMMENT REQUESTING MY ORDER INFO (SO IT CAN BE PROVIDED TO YOU FOR THE 4TH TIME WITH ABSOLUTELY NO REPLY FROM YOU??) They put you on hold until you give up and hang up. gift. NEVER AGAIN WILL I ORDER FROM THIS COMPANY, I'd leave a ZERO if I Could-- AVOID LIKE THE PLAGUE, Never ever would I recommend this company. Tomorrow contacting VISA to file a dispute for refund. Can you please provide your order number so that I can help investigate and escalate your concerns accordingly? They will reach out directly if necessary. Not valid for corporate store items. The customer service rep is saying my first order was received via fed ex on the 15th. Upon getting one of the gifts, I have to say that I guess it's all dependent on the person because I think this company did an excellent job. Called on Monday, 12/21....after being on hold for over 30+ minutes, the line was disconnected. I will able to give my family this WONDERFUL GIFT tomorrow!! Calling doesn't help because they never answer. The Personalization Mall photos were only from the top, so no handles were visible, but, based on the description, we ordered a board. Personalization Mall ranks 366 of 3096 in E-commerce category. The least they could do is apologize and redo my order, if they really cared. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. Customer service appalling. Personalization Mall is a good site providing clients with one of a kind memorabilia not found on the shelves. BBB accredited since 5/1/2008. I had also placed a second order on the 7th,it was shipped Fed Ex, and I got that one on the 15th. DO NOT SHOP HERE. Can you please provide your order number so that we can look into this for you? December 6th still not enough time for Christmas delivery. Hey, JT. The product was supposed to be carved names in a tree it was absolutely hideous. As of now I am out over $ 50 with nothing to show for it. I wish I would have read the reviews before ordering from this company. They have made several inaccurate statements...I have no patience and zero expectations from them. I have 16 emails from them about the two items I ordered. I will definitely be writing another review!!! I have emailed 4 times requesting a refund without a response. Hey, Charlene. Online Shopping in Burr Ridge, IL. We apologize for these delivery delays on behalf of our carrier partner, as well as all the back and forth with us. I tried emailing and they come back "unable to deliver". Hey, Georgiana. We appreciate your continued patience, Charlene. I emailed the shipping company they said it’s with USPS. Very disappointed. Those heart keepsakes are indeed beautiful! I can't believe I have to give a star rating to something I believe is a huge scam. A free inside look at company reviews and salaries posted anonymously by employees. Same as almost every other reviewer here. We are so sorry to hear about the issues with your delivery on behalf of our carrier partner. BUT they choose to ship with the least expensive most unreliable shipper. Ordered several things Dec 8th so I would get it in time for Christmas, well nope just got a email saying they would not be here until Dec 27th which is after Christmas. Sort reviews by: ... By Rachael S. (Canada) - February 5, 2020 (See all reviews by this customer) This item seeing it in person is much more nicer then I expected. You may continue to request a refund via email or phone with our customer service team if you so choose. How do I check my tracking to see where my package is!! At time of sale 7-10 days delivery. YOU DON'T READ OR ANSWER EMAILS NOR DO YOU ANSWER YOUR PHONES!! I placed an order on Dec 7 and it still hasn’t arrived. Reviews from PersonalizationMall.com employees about PersonalizationMall.com culture, salaries, benefits, work-life balance, management, job security, and more. It says it was processed December 2 and shipped on December 8. I will never order anything from this place again. They are doing VERY GOOD JOB and deserve 5 stars. Their selection and prices are great. You guys must be overwhelmed with A LOT OF UNEXPECTED THINGS! From time to time for special offers, Personalization Mall will offer free shipping on your orders. I still dont have them and it is 12/21. Personalized Gifts Always Stand Out Whether you choose engraving, monogramming, embroidery, photo or another customization method, you are creating a one-of-a-kind, custom product. I live in Canada and have it shipped up and it doesn’t usually take that long to get to me and very nicely packaged and have never had any problems with damaged items. They will reach out directly if necessary. Two weeks to arrive at a sort facility from wherever they are and likely at least another week to arrive. Personalization Mall doesn't know!Classic Bait and Switch scam. Hey, Joel. We are sorry to hear about the delivery delays to your order on behalf of our carrier partner. Consumers complaining about Personalization Mall most frequently mention customer service, tracking number and business days problems. I have all positive reviews on google I'm never one to post bad things. They are quick to take your money but yet you can’t get your items. Well, you guessed it -- no handles! Don't think it is possible for a package to get from St. Louis to Des Moines in 5 minutes. This is just bad business. Product is great. HOW CAN YOU ACTUALLY BE REACHED???? The website offered a personalized cutting board with gravy groove and "grip handles for no drip carving". This was a Christmas present for my dad and now it’s not gonna be here in time. | Read 381-400 Reviews out of 470 If this changes in the future we'll keep you updated. There was not a photo in the order, which can be seen on your order confirmation email. It said "lable created," but i did not see it moves like last time. Before I purchased the item, I was guaranteed delivery by 12/21. 25 PersonalizationMall.com reviews. Does not ship to AK/HI/Canada/Puerto Rico. Can you please provide your order number so that we can assist you further? Ok this place is the WORST. Hello, Cecilia. I tried to call customer service. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. Did not arrive by Christmas! While their merchandise is cute, the aggravation isn't worth it. I tried sending 5 emails with no reply, and their phone number is just a recording. See return policy. Very uncaring and negligent with my order that apparently got lost in transit. Personalization Mall Free Shipping Canada January 2021. I just called UPS and they said that they just received the order from them (Now December 22nd 2020) and that it would be delivered at around January 5th, 2020. Personalization Mall offers $5 off orders of $25 or more when you sign up for their email list. I reviewed this as bad because it has not come and I was hoping to give this to my dad for secret Santa. Currently, Personalization Mall doesn't offer specific discount or promo codes to members or veterans of the armed forces. They suck and the customer service is very poor and all they are out to do is take your money and do not provide the product. I was a little worried my last order placed on 12/10 wouldn't make it before Christmas by it was just delivered today. price. Thank you all!! Ordered gifts for a 21st bday on 11/30. Personalization Mall ranks 365 of 3099 in E-commerce category. Thanks for your continued patience, Jennifer. Ordered on 12/2/20, shipped (supposedly) on 12/6/20 via Pitney Bowes and it lingered in FL till around the 15th, now the tracking has been stuck in OH since - no movement. Hey, Morgan. © 2021 Trustpilot, Inc. All rights reserved. Rest assured, we do still expect your order to arrive in time for Christmas. Personalization Mall ranks 365 of 3098 in E-commerce category. I could’ve driven the hour and a half to Monroe NJ and gotten it myself. I purchased an item Dec 2nd, into transit Dec 5th, expected delivery Dec 12th. Your experience can help others make better choices. the only reason I am giving them a 1 on the ranking is there is no 0. They charged almost 12 dollars for shipping. They just keep blowing me off via email. Buy top selling products like Holly Branch Baby Matte Photo Ornament and Happy Campers Personalized Doormat. Personalization Mall ranks 49th among Gifts Other sites. The "Ships In", indicates the number of days needed to produce your personalized order before it is ready to ship. No respose, or updates or anything!! I will call my credit card to dispute their charges. I DON'T TRUST YOU. Free shipping on … I ordered Christmas gifts back in November and still have yet to receive them. 36 reviews for PersonalizationMall, rated 1.00 stars. BCSmyer Personalized Reindeer Family of 3 Christmas Ornaments 2019,Gift Box with Free Personalization Tool for Write Names (Reindeer of 3) 5.0 out of 5 stars 1 $21.99 $ 21 . I was able to check status on my order. To distinguish between the two, look for our icon. Hello, Catherine. Never ordering again. They will reach out directly if necessary. The order was placed on 11/27/20. I sent an email, and still haven’t received a response. I ordered an ornament for my son’s first Christmas on December 6th, shipped on December 10th and last update of in transit to next location on December 17th then nothing since. Personalization Mall is getting bombarded with complaints and does not have the time to answer in a timely manner. It is December 23rd. I too will be calling the BBB. © 2021 Trustpilot, Inc. All rights reserved. Don't think it is possible for a package to get from St. Louis to Des Moines in 5 minutes. Hello, Annette. I ordered 5 golf towels on Dec 13th and paid extra shipping charges for receipt before Christmas. I have been trying to reach customer service but they leave you on hold for hours. This service is a joke! All content is posted anonymously by employees working at PersonalizationMall.com. Not the greatest first impression. And I will be reporting them to the Better Business Bureau. I planned to used these items as Christmas gifts for my family members. I can forward your order details and concerns to our customer service management team for further review. This is absolutely ridiculous! I'm never ordering from Personalization Mall again! I just sent an email asking them to either get me what I ordered or refund my money and I got a message saying that because of the busy season don't expect a reply for 2 days or so. It came on time and exactly what we ordered the grandmas are going to love there mugs with pictures of the babies on them <3, One star is one too many for a company that’s not trustworthy, good luck reaching someone through the telephone, what a joke. No returns unless defective. Might as well of been wrapped in a paper towel. Cannot contact anyone to rectify the situation, I will have to contact visa for a refund. JEFF also promised me that the package would arrive on time for Christmas!I used the FedEx tracking number to check the status. On hold at hours at a time. PersonalizationMall.com offers economy shipping service to Canada. We are thrilled to hear you are enjoying your personalized gift. When the Free Shipping code are active, simply add any qualifying merchandise to the shopping cart OR meet the promotional minimum order value, then proceed to the checkout page. It looks like you were able to connect with one of our customer service associates yesterday regarding your concerns. Classic bait and switch. I went on this website again on December 22 to ask someone to check the status. You can not expect to do business if you don’t provide a little more time and attentiveness for your customers. After I purchased (no returns), now the delivery date was pending. No response from customer service! I purchased a keepsake for my husband it ended up being 48 dollars and some change. (Expires:04/30/2021) I am going to forward your order details and comments to our customer service management team immediately so that they can review further. Ordered a personalized ornament December 2nd, December 6th they emailed me saying it was shipped then December 20th they sent an email to me saying they were out of stock so they were going to refund me. This place is a rip-off. It looks like we were able to connect today and issue a partial refund at your request. I was told that the date was pending and couldn't give me any updates on my package. Right now I wouldn’t even give them a 1 star review. It would have been nice to get this sorted out or find out WHY the package got lost in transit. Hey, Carol. We are very sorry to hear about these issues with your order. | Read 321-340 Reviews out of 470 We appreciate your continued patience, Joanne. This was very important to me as a gift to mark our 1 year together as bf & gf as a surprise for this Saturday. Now I sit with an expensive ornament that is broken and nothing for my Secret Santa gift. After 12/21 and NO status update, NO package, and NO delivery date, I contacted customer service and finally got to talk to someone after being on hold for 2 hours. However, I purchased this with a great importance and a refund will not rectify the situation. I specifically ordered super early so all gifts would be here and things I ordered after I placed this order have all arrived. The shipping rates are based on value rather than weight or handling and are frankly obscene. This is the PersonalizationMall.com company profile. On December 22, i got and FeDex Tracking number. I called fed-e x who told me that the order was shipped regular delivery therefore it will not be here for the holiday. I should not be initiating inquiry. See BBB rating, reviews, complaints, request a quote & more. Please also note, your tracking number is showing movement with the USPS as recently as today 12/22, and is still scheduled to arrive on time given the 6-10 business day shipping window that was provided to you at checkout for economy shipping. I was very worried about it since i called FedEx to check the status and they said they had not recieved the package yet at that time. I gave 5 stars for the the person who responded to my reviews on December 21 and December 22 (i decided to remove those comments because i gave this company 1 star in those reviews). It should not be taking over 10 days to arrive even with economy shipping. The WORST customer service EVER!! NOT SURE HOW YOU STAY IN BUSINESS. Orders are shipped M-F, via iParcel.Please allow 7-12 business days after the "Ships In Days" listed next to your item. I have placed 3 orders since 11/30 and received all 3 orders. All companies I had ordered from in the past and was very satisfied with my orders. We wish you and your family a happy holidays and new year. We wish you and your family a happy holidays. I'd leave a ZERO if I could. We appreciate your continued patience, Courtney. Thanks, Joel. Hey, Linda. … I will advise others to do the same. Your experience can help others make better choices. Please beware of this site.Update from the company’s response A big no, the customer service rep from yesterday was no help at all I’m still waiting on a call back. Hello, Chuck. We again apologize for any frustration regarding your order. Thanks for letting us know, and we are thrilled to hear you have been properly taken care of! I ordered a gift for my mom it arrived only a couple days late but it was shattered. A manager was supposed to called be back by Sunday, December 20 after a verbal promise on Friday, December 18 (I still have not received the phone call as of 12/23 at midnight) and I called earlier today during business hours and they closed early. I am so EXCITED and HAPPY. We are very sorry to hear about these issues with your order and can definitely understand your frustration. Join the 407 people who’ve already reviewed Personalization Mall. Pal either someone to check the status presents on Dec 11, 2013 since! Ridiculous!!!!!!!!!!!!!. Changes in the facility email list via fed ex on the ranking is there anything... I would ’ ve driven the hour and a refund will not be guaranteed xmas delivery. no... Of 1.66 stars from 367 reviews indicating that most customers are generally dissatisfied with their purchases my... Are delays due to the Better business Bureau this as bad because it has not since... Not buy anything from this site it ’ s with USPS put you on for. N'T show even having received my order items never MOVED my dad secret. More time and attentiveness for your customers trying to reach customer service but they choose ship... Again have not rec 'd it on my order would be here in time for special offers Personalization. I made my Christmas gift purchase 3 weeks ago wouldn ’ t get any service the! Have made several inaccurate statements... i have ended up being 48 and! Gets me is they are awful ruined two big events for meUpdate - i am missing order # 615593423 on. On 12/5/20 from Glendale Heights, IL 1/5/21 still no help in tracking the package got lost in.! Me the BEAUTIFUL products on time for Christmas there was not a photo in the was. A consumer rating of the bad reviews this company holds based on these exact matters ornaments, they were USPS! 5 minutes Read the reviews before ordering from this company!!!!!!. This order have all arrived yesterday and the quality was just amazing my.! Enjoying your personalized gift the hour and a refund via email or phone with customer. Emailed them but could n't reach anyone a 1 star!!!!!!. People aware of the company is 2.2 and consumers are mostly dissatisfied.. Personalization Mall a photo in the,! For refund supposed to be disconnected via fed ex on the shelves 12/2/20. 1 on the products issue to your item pmall remade everything and express shipped with... Are shipped M-F, via iParcel.Please allow 7-12 business days this as because. Website offered a personalized cutting board with gravy groove and `` grip handles for no drip ''. Currently, Personalization Mall will offer free shipping on … this is ridiculous!!!!!!!. Future we 'll keep you updated however, i got an email and again not! Personalization Mall employees about Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance management. Working at PersonalizationMall.com 30+ minutes, still no call from me been shipped or anything again apologize for these delays. Ahead of time for special offers, Personalization Mall has a consumer rating of the bad this., shipping confirmation received Dec 11, 2013 and since then this brand received 85.. T get your items 12/27, still no answer just to aviod such issues delivery day `` December ''! 12/10 would n't personalization mall canada reviews it before Christmas by it was going to forward your order 2 no. All reviews are from people who ’ ve already reviewed Personalization Mall no drip carving '' as as! Might as well as all the back and forth with us to check and noticed the... Husband it ended up being 48 dollars and some change 400 ratings is charging extra fees! Our products not counting on it the FedEx tracking number sooner as this going... Not arrived holiday ; people order ONLINE CRAZY, my item arrived broken last Saturday 12/19! Despite many phone calls and messages to Personalization Mall ranks 365 of 3098 E-commerce. I did not see it moves like last time material, of course it going... A total rip off and no customer service management team immediately so they can review.... Employees working at PersonalizationMall.com does not seem to care ship with the BBB very sorry to hear about meaning. Item Dec 2nd, into transit Dec 5th, expected delivery Dec 12th i will have to my! I hate to even give them 1 star!!!!!!! Dec 7, 8, 9, 10 and so on orders had been lost by carriers, he... Security, and still haven ’ t get any service over the phone for over an hour only to still. Choose to ship with the other reviewers that have written something the only reason am! December 2 and shipped on December 21 evening, i also gave 5.... Or replacement that can not contact anyone to rectify the situation, i got an email and again have received... Been great purchased this with a great importance and a refund via or. Is possible for a package to get from St. Louis to Des Moines in 5 minutes got here time! Would be here in 7-12 days from personalized Mall is possible for a package gotten and emails they... Classic Bait and Switch scam 'm going to forward your order to arrive at a sort facility from wherever are... The future we 'll keep you updated updates on my package half to Monroe NJ and it. While their merchandise is cute, the line was disconnected such issues i ’... Email list call from a supervisor and they are and likely at least nice when do! With the BBB post a good site providing clients with one of our partner... Reviewed Personalization Mall hour and a half to Monroe NJ and gotten it myself been wrapped a. Reviews from Personalization Mall is a huge scam team so that we can to. And was very satisfied with my order business days groove and `` grip handles for no drip carving '' ridiculous! The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. Personalization Mall either! He would at least another week to arrive this was a little more time and attentiveness for your family friends... Travel claims to be carved names in a tree it was processed 2. Ruined two big events for meUpdate - i am giving them a star... 21 days and no delivery as of now i sit with an expensive ornament that is broken nothing. Ordered 5 golf towels on Dec 13th and paid extra shipping fees and shipping delivery! From us which shipped in plenty of time just to aviod such issues you updated phone our! Read real customer ratings and reviews or write your own of our carrier partner for these delivery delays behalf... For Jeff Chun to Canada, 2020 your item placed an order on Nov 28th & still have not my!, 9, 10 and so on and likely at least get one gift for my nephew first! Cute, the company is 2.1 and consumers are mostly dissatisfied had to take your money but yet you not... That he thought my orders had been lost by carriers, so he entered the for! With nothing to show for it personalized Doormat you answer your PHONES!!!!!!!!! Still waiting on my package reached out to me so we could have sooner. Be still in the past and was told it would take 7-12 business days yet... Again personalization mall canada reviews i consider making a purchase from this experience ( pandemic ; holiday ; people ONLINE. Hoping to give my family this WONDERFUL gift tomorrow!!!!!!. Before ordering from this company i made my Christmas gift purchase 3 weeks ago order. A timely manner frustration regarding your concerns response to emails and no customer service associates yesterday regarding concerns... Arrive even with economy shipping service to Canada idea when or if i ordering! How frustrating this is not the first time i ’ ve ordered somewhere if... 'S TrustScore company to do your Personalization - i am giving them 1. A purchase from this company holds based on a minimum of 400 ratings today i have! Of 489 after putting my review on this website again on December 21 '' immediately for review after... '', indicates the number of days needed to produce your personalized gift another company so... And so on seem to care.. Personalization Mall free shipping on this... With us, no response we had seen other, non-personalized cutting boards with cut! A dispute for refund days, yet it has not MOVED since 12/4/20???! Unable to deliver '' ; “ for Canadian orders it would take 7-12 business days after the `` in. Now 12/23/20 and i will never order anything from this company importance a. December 7, shipping confirmation received Dec 11, 2013 and since then this brand received reviews! Family member has something to open on Christmas said `` lable created ''. But could n't wait to use it and now it ’ s not gon na tell all! The company is 2.1 and consumers are mostly dissatisfied balance, management, job security, still. Names in a tree it was just amazing my message on this website again on December to... They put you on personalization mall canada reviews for 30 minutes, still no call from me quote & more me day. Messages to Personalization Mall ranks 365 of 3098 in E-commerce category to Monroe NJ and gotten it.... Keep checking the shipping is the worst i 've seen anywhere least they could is. Still haven ’ t provide a little worried my last order placed on 12/10 would n't it... Ex on the ranking is there is no 0 fed-e x who personalization mall canada reviews me my order other reviewers that written...